Service management
Service management, supply chain management as the
intersection between actual sales and the customer is integrated. The purpose
of high-performance service management to optimize service-intensive supply
chains, which are generally more complex than the typical supply chain of
finished goods. A list of the most service-intensive supply chain and service
area and requires tight integration with third parties.
They also set up more advanced information and product flow should be
adjusted by the inconsistent and uncertain demand. In addition, all parts and
supply chain processes in a number of levels should be coordinated with several
service locations.
Between specific manufacturers, after-sale
services
revenue (maintenance, repair and parts) are less than 20 percent. But among the
most innovative companies in the service, those activities are often more than
50 percent of the profits generated.
Service marketing is a sub-region, the
material (the fast moving consumer goods (FMCG) and durable, including marketing),
marketing and services marketing can be divided into two main areas. Service
marketing often consumer (B2C) and
Businessto Business (B2B) services refers to both the business and services such as
telecommunications, financial services, hospitality services, all types, car
rental services, air travel, health care services and marketing services
include professional services.
A party to the other economic activities is offered. Often
times - based on performance results to desired recipients, objects, or other assets
are the responsibility of the buyers. Money, time and effort in exchange for
the service, customers, freight, labor, professional skills, facilities,
networks, and systems using the expected value, but they generally do not own
any of the physical elements involved What makes it different from goods to services; academic
debate has been a long time.
Historical perspective and wealth creation in the late eighteen and early
nineteenth century focused on the right. Adam Smith's famous book, The
Wealth of Nations, published in Great Britain in 1776, that the
"productive" and outputs labeled "unproductive" labor among
the distinguished. Consumption services were inseparable, says that the word
"immaterial products" to describe the type.